We would like to announce that, beginning January 12 19, 2009, we will implement a new type of technical support – issue based support. Now along with support periods, technical support credits will be available for CS-Cart users.
This new type of technical support involves assessment of the complexity of a request. And depending on the amount of work required and scope of the request, some number of credits will be deducted from a credit account.
One of the main advantages of issue based support is that credits do not expire. And if you apply to the CS-Cart support team not very often, this type of technical support will be extremely convenient for you.
More detailed information on the issue based support system is given on the Technical support page.